Shipping & Returns
Returns and Cancellations
Thank you for your purchase.
If you would like to cancel your order prior to receiving the goods, please contact us and we will process your refund. If you have already received your order , please see below.
In order to be eligible for a refund, you must return the product within 30 calendar days of your purchase.
The product must be in the same condition that you received it and undamaged in any way and in it's original box.
Please return all items in the original packaging provided with a copy of our complete returns form attached.
After we receive your item, our returns team will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase.
If the product is damaged, not in original packaging, used in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.
To start this return process please go to the ‘orders’ page in your account and click on ‘Return Items’ link.
This will then guide you through the returns process.
If anything is unclear or you have more questions, feel free to contact us or call our customer support team on 0208 394 2088.
Shipping
As a result of the UK leaving the European Union and the additional charges incurred for items sent to EU addresses, we have been forced to make changes to our shipping policy.
Purchases made on the website can be shipped to any UK or NI address. However, if you wish to purchase an item that is to be shipped to the Republic of Ireland, or any other member state of the EU, please contact our sales team on +44 208 394 2088 to discuss additional requirements and charges.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.